Customer service

Withdrawal and returns

Your purchases are shipped and managed by one of our two sellers. Each seller handles its own orders: start from the seller named in your order confirmation email.

  1. Find your confirmation email

    The sender and the header show which seller your order belongs to.

  2. Choose that seller below

    Each button opens that seller's own order space.

  3. Sign in with your email

    Select the order: the return or cancellation options offered depend on the order and its status.

Need help?

If you cannot find your confirmation email or the seller, write to us with your order number.

letimbreetlalettre@gmail.com · 01 42 82 04 03

Read the terms and conditions of sale (withdrawal conditions)